Policy
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
a. Money-Back Guarantee
- Total AV offers a [30/60-day] money-back guarantee on initial purchases of subscription-based products. Refund requests must be submitted within this period.
- Usage beyond what is allowed under the guarantee or significant usage of the product’s features may void eligibility for a refund.
b. Renewals
- Refunds for subscription renewals are available if requested within [14 days] of the renewal charge.
- To avoid unwanted charges, customers are encouraged to cancel auto-renewal at least 24 hours before the renewal date.
c. Technical Issues
- If you encounter technical difficulties that prevent you from using the product and our support team is unable to resolve them within a reasonable timeframe, you may request a refund.
d. Promotional or Discounted Purchases
- Refunds for purchases made during promotional periods may be subject to additional terms disclosed at the time of purchase.
2. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Requests made outside the refund eligibility period.
- One-time purchases, unless otherwise specified at the time of purchase.
- Cases of misuse, fraud, or violation of the terms of service.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Customer Support:
- Email us at help@buytotalav.com.
- Provide your order number, account details, and a brief explanation of your refund request.
- Wait for Processing:
- Our support team will review your request and respond within [X business days].
- Refund Approval:
- If approved, refunds will be processed back to the original payment method. It may take [5–10 business days] for the refund to reflect in your account, depending on your financial institution.
4. Additional Notes
- This policy is designed to comply with applicable consumer protection laws.
For further assistance, please contact our TotalAV Help Center.