Policy

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

a. Money-Back Guarantee

  • Total AV offers a [30/60-day] money-back guarantee on initial purchases of subscription-based products. Refund requests must be submitted within this period.
  • Usage beyond what is allowed under the guarantee or significant usage of the product’s features may void eligibility for a refund.

b. Renewals

  • Refunds for subscription renewals are available if requested within [14 days] of the renewal charge.
  • To avoid unwanted charges, customers are encouraged to cancel auto-renewal at least 24 hours before the renewal date.

c. Technical Issues

  • If you encounter technical difficulties that prevent you from using the product and our support team is unable to resolve them within a reasonable timeframe, you may request a refund.

d. Promotional or Discounted Purchases

  • Refunds for purchases made during promotional periods may be subject to additional terms disclosed at the time of purchase.

2. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Requests made outside the refund eligibility period.
  • One-time purchases, unless otherwise specified at the time of purchase.
  • Cases of misuse, fraud, or violation of the terms of service.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Customer Support:
    • Email us at help@buytotalav.com.
    • Provide your order number, account details, and a brief explanation of your refund request.
  2. Wait for Processing:
    • Our support team will review your request and respond within [X business days].
  3. Refund Approval:
    • If approved, refunds will be processed back to the original payment method. It may take [5–10 business days] for the refund to reflect in your account, depending on your financial institution.

4. Additional Notes

  • This policy is designed to comply with applicable consumer protection laws.

For further assistance, please contact our TotalAV Help Center.